Shipping & Delivery

We deliver to all seven emirates of the United Arab Emirates: Abu Dhabi, Dubai, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah and Fujairah.

We do not ship outside the UAE. If a delivery address outside the country is entered at checkout, the order cannot be completed. We deliver to residential addresses, offices and PO boxes, but not to hotel lobbies or freight forwarders acting on your behalf.

Remote and inter-emirate addresses occasionally add a working day. Where a courier flags an address as outside its standard zone we will contact you before dispatch rather than silently delay the order.

All charges are in UAE dirhams and include VAT at 5%. The delivery charge is shown before you pay, never added afterwards.

The free-delivery threshold is assessed on the order value after any discount code and before the delivery charge itself.

Orders placed before 14:00 GST (UTC+4) on a working day are usually dispatched the same day. Orders placed later, or at a weekend or on a public holiday, are dispatched on the next working day.

Working days are Monday to Friday, excluding UAE public holidays. Delivery estimates run from dispatch, not from when you place the order.

• Dubai and Sharjah — typically 1–2 working days from dispatch.
• Abu Dhabi and the Northern Emirates — typically 2 – 4 working days from dispatch.
• Prescription lenses — add 3–5 working days for glazing before dispatch, as each pair is cut to your prescription.

When your order is handed to the courier we email you a tracking number and the name of the carrier. We use Aramex, Fetchr, Shipa and Emirates Post, and which one carries a given parcel depends on the destination.

Tracking can take several hours to begin updating after the email arrives — this is normal and is not a sign that anything has gone wrong. If tracking has not moved for two working days, contact us with your order number and we will chase the courier ourselves.

Cash on delivery is available on UAE orders up to AED 5,000. Above that value the order must be paid for in advance by card, Apple Pay, Tabby or Tamara.

• Please have the exact amount ready — couriers frequently cannot give change.
• The courier collects payment on our behalf. Your invoice is emailed separately.
• Refusing a cash-on-delivery parcel at the door repeatedly may mean we ask for prepayment on future orders.

Couriers normally attempt delivery up to three times and will call the phone number on the order beforehand. Please make sure that number is one you answer — an unreachable number is the single most common cause of a failed delivery here.

If every attempt fails, the parcel is returned to us. We will refund the order less the original delivery charge, since that cost was incurred. If the address given was incomplete or incorrect, any re-delivery is chargeable.

Check your parcel when it arrives. If anything is damaged, missing or not what you ordered, tell us within 48 hours of delivery with photographs of the item and its packaging.

We will replace or refund it at no cost to you, including return delivery. This is separate from — and in addition to — the 14-day change-of-mind window, and it does not affect your statutory rights as a consumer under UAE law.

Risk in the goods passes to you when the parcel is delivered to the address on the order, or to any person at that address who accepts it. Ownership passes once we have received payment in full.

If you ask a courier to leave a parcel unattended or with a neighbour, security guard or building reception, delivery is treated as complete at that point and the parcel is at your risk from then on.

Email support@eyevora.com or call +971 800 EYEVORA with your order number to hand. Support hours and other ways to reach us are on the contact page.