Eyevora

Legal

Policies and company information

Every agreement between you and Eyevora, in one place, each showing when it was last changed.

Documents

Our policies

Written to be read rather than to be survived. If a clause is unclear, tell us — that is a fault worth fixing.

Company information

Who you are dealing with

UAE law requires an online retailer to identify itself clearly. These are the details of the company behind this website and the one you contract with when you place an order.

Legal entity
[TBC — registered legal entity name]
Trade licence
[TBC — trade licence number]
Licensing authority
[TBC — licensing authority, e.g. Dubai DED]
VAT registration (TRN)
[TBC — VAT TRN]
Governing law
Dubai, United Arab Emirates
Registered address
[TBC — street address], [TBC — office / building], Dubai, United Arab Emirates

Consumer rights

Rights you have regardless of what we write

Nothing in our policies reduces the protection UAE law gives you as a consumer. In particular, Federal Decree-Law No. 15 of 2020 on Consumer Protection gives you the right to accurate information about what you are buying, and to have defective goods repaired, replaced or refunded.

Your personal data is protected by Federal Decree-Law No. 45 of 2021, which gives you the rights set out in our privacy policy — access, correction, erasure, portability, and withdrawal of consent.

If we cannot resolve a complaint between us, you may raise it with the consumer protection service of the UAE Ministry of Economy or with the consumer protection department of your emirate. We would rather you came to us first, at legal@eyevora.com, but the choice is yours and using it costs you nothing.