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Answers to the things people actually get stuck on — and a direct line to us when the answer is not here.
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Everything else
Each of these goes to the full detail rather than a summary.
Shipping & delivery
Where we deliver, what it costs, and how long it takes. Free over AED 200.
Read moreReturns & refunds
14 days to change your mind, how to start a return, and what is excluded.
Read morePayment & instalments
Cards, Apple Pay, Tabby, Tamara and cash on delivery — plus how VAT appears on your invoice.
Read moreFrames, lenses & fit
Reading the millimetre measurements, using your own prescription, and what the try-on can tell you.
Read moreVirtual try-on
How it works, how accurate it is, and what happens to the photo you upload.
Read moreAccount & privacy
Your data rights, deleting your account, and the providers we share information with.
Read more
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